Shipping & Returns
Shipping Information
Please allow 1-2 business days for processing on all online orders. We ship either via Xpresspost from Canada Post or Purolator which includes $100.00 insurance and tracking. All shipping rates are listed in Canadian dollars and we only ship within Canada at this time.
Ground — $15 flat rate
- Local (Port Alberni): next business day
- Regional (within British Columbia): 2-4 business days
- National (within Canada): 5 to 7 business days
Free Shipping on orders over $150.00
Easy Returns & Exchanges
In Store Purchases
All regular price or sale items are accepted for exchange or store credit with in 14 days from original purchase date. All returns must be in original condition. They must not have been used, worn or laundered with tags still attached.
Online Purchases
We will consider returns for exchange or store credit by contacting us within 5 days of receiving your package via email at sales@finishingtouches.ca. All returns must be in original condition. Items must not have been used, worn or laundered and with tags still attached. Original receipt is required. Returned items must be shipped at, your cost, within 5 days of contacting us via email.
Items returned without contacting us or not shipped within time frame described above will not be issued a store credit.
Customers are responsible for return shipping costs which are not refundable. We recommend insurance and tracking when sending items to our store. Finishing Touches is not responsible for lost or stolen items.
Return Your On-line Purchase In-Store
You are welcome to return your online purchases at our store in Port Alberni, BC, for exchange or store credit within 14 days of receiving your purchase.
Questions or Concerns Regarding Your On-line Order – Please contact sales@finishingtouches.ca.